FAQ

All our t-shirts are designed in a REGULAR FIT, ensuring a comfortable and flattering silhouette for various body types. For more specific sizing details, please refer to the product page of each t-shirt.

Our t-shirts are crafted from 100% premium cotton fabric | Thickness 210gsm, carefully selected to offer maximum softness and breathability, allowing you to experience unparalleled comfort throughout the day.

No, we currently operate exclusively as an online store. You can shop for our t-shirts conveniently through our website. We are committed to providing an exceptional online shopping experience for all our customers.

MIZUKIDS is our dedicated kidswear line, with a separate website from MIZU adult wear—please note that shipments and checkouts are currently not combined, but we’ll keep you updated on any future integration!

MIZUKIDS kidswear : https://mizushop.co/kids/

• The shipping cost for your order may vary depending on your exact location and chosen shipping option.
• For orders within Malaysia, we charge a flat rate of RM 6 West Malaysia and RM 10 East Malaysia for shipping.
• If your order total is RM 100 or above, you will receive FREE shipping within West Malaysia and RM 150 for East Malaysia
• For orders within Singapore, we charge a flat rate of RM 30 for shipping.
• If your order total is RM 300 or above, you will receive FREE shipping within Singapore.
• For orders to other countries, the shipping cost will be based on the weight of your order and can be calculated at the checkout page.

• All orders will be shipped out within approximately 2 working days using NinjaVan or CitiLink. Once your order has been dispatched, you will receive a tracking number via email. 
• The shipping time for your order will depend on your exact location.
• For international shipment, shipping times vary depending on the destination country and can be impacted by customs and other factors.

• After placing your order, we will send you a tracking code to the email address you provided during checkout. This email will also provide instructions on how to track your package.

• If your tracking information hasn’t updated, it’s likely that the parcel is still pending pickup or drop-off. This means it hasn’t yet been scanned into the courier’s system. Please allow some time for the courier to collect the package or for the initial processing to be completed. Once the parcel is scanned, tracking updates will appear.

• If your delivery address is a college, university, condominium, flat, or office, there are certain procedures in place to ensure the smooth handling of your parcel. In such cases, your parcel might be passed on to the relevant department responsible for receiving incoming deliveries, such as the reception, guardhouse, or mailroom.

  To track your parcel and obtain proof of delivery (POD) pictures, please follow these steps:

  1. Visit the courier company’s website at https://www.jtexpress.my/tracking
  2. On the website’s homepage, you will find a tracking field.
  3. Enter your tracking number, which you can obtain from the delivery notification or your courier company’s communication.
  4. Click the “Proof of delivery” button, enter the last four digits of your phone number associated with the delivery.

  After entering this information, the website will provide you with the relevant details about your delivery, including the proof of delivery (POD) picture if available. Please note that the POD picture serves as evidence that your parcel was successfully delivered.

  If you have any concerns or inquiries regarding the delivery of your parcel, kindly reach out to the relevant department at your college, university, condominium, flat, or office. They will be able to assist you further by checking with their receiving department and providing any necessary information or assistance.

  Remember to keep your tracking number and phone number handy when visiting the courier company’s website to track your delivery and access the proof of delivery (POD) picture.

• Please note that we can only make changes to your order if it has not yet been fulfilled. If you need to make changes to your order, please contact us at salesmizuomizu@gmail.com within 24 hours of placing your order.
• After this timeframe, we may not be able to accommodate any changes as the order will have already been processed and shipped. We appreciate your understanding in this matter.

• We offer safe and secure shopping with multiple payment options including Credit card, Debit card, online banking, and various of e-wallet payment Touch N GO, GrabPay & ShopeePay. This way, you can choose the most suitable payment method for your needs.
• All products on our website are listed in Malaysian Ringgit (MYR). This makes it easy for you to know exactly how much you will be charged for your order, regardless of the payment method you choose.

Please note that our tee measurements may not be as precise as solid products due to the soft nature of the fabric. For those seeking perfection and exact measurements, we recommend considering alternative options. We prioritize transparency and want to ensure that our customers make informed choices. Thank you for your understanding.

We want you to be completely satisfied with your purchase from us. If for any reason you are not happy with your purchase, we offer a 7-day return and exchange policy. Please read the following guidelines:

• The 7-day period starts from the day you receive your order.
• To be eligible for a return or exchange, the item(s) must be unused, in the same condition that you received them, and in their original packaging.
• Customer are responsible for shipping the item(s) back to us, and we recommend that you use a trackable shipping method.
• We will process your return or exchange within 5 business days of receiving the item(s) back.
• If you are exchanging an item, we will cover the cost of shipping the replacement item back to you.
• If you are returning an item, we will issue you store credit for the full amount of the item(s) purchased, minus the cost of shipping.
• Shipping fees are excluded from any refund

To initiate a return or exchange, please email us at salesmizuomizu@gmail.com with your order number and a brief explanation of the reason for the return or exchange. We will provide you with instructions on how to proceed.

Thank you for shopping with us!

*For information regarding our return policy for customised products, please refer to the order page for the specific product you have ordered.

We sincerely apologize for any inconvenience caused by receiving the wrong item. We always strive to fulfill orders correctly, but due to the high volumes of orders we receive each day, mistakes can sometimes happen. However, please rest assured that we are here to help and our customer representatives are ready to assist you.

If you receive the wrong item, please take a photo of it and send it to our customer service team at salesmizuomizu@gmail.com with the subject line “Wrong Item Received.” Our team will promptly work to send you the correct item as soon as possible. We appreciate your understanding and look forward to making things right for you.

To avoid any issues with delivery, please ensure that the shipping address you provide is accurate and up-to-date. If an item is returned to us due to an incorrect address, we will notify you that the package has been returned by the post office.

We will ask if you would like us to resend the package, but please note that the original shipping and handling charge is non-refundable. We appreciate your understanding in this matter and want to ensure that your orders are delivered to the correct address in a timely manner.