Support
Frequently asked questions
Everything you need to know before you order.
Ordering
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Material
100% cotton, pre-shrunk for a consistent fit. Avoid high heat and tumble drying.
Care
Wash cold, inside out, gentle cycle. Air dry in shade. Iron inside out on low heat.
Restocks
Runs are limited — restocks aren’t guaranteed.
Mizukids
Available at mizu-kids.com. Checkout and shipping are separate from this store.
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Online only, exclusively through our official site. We’re not sold on Shopee, Lazada, or any other platform.
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We accept credit and debit cards, online banking, PayLater (Grab / Atome), and e-wallets (Touch ‘n Go, GrabPay, ShopeePay). All prices are in MYR.
After you order
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| West Malaysia | Free |
| East Malaysia | RM10 · free above RM100 |
| Singapore | RM20 |
| International | USD25 |
Dispatch & tracking
Orders ship within 24–36 hours on weekdays via J&T, SPX, or other couriers. A tracking link is emailed once your order ships.
Delays
Courier delays are outside our control — please contact the courier directly if needed.
Proof of delivery
Check your courier’s tracking page using your tracking number and the last 4 digits of your phone number.
Address changes
Possible only before fulfillment — email us as soon as possible.
Missing parcels
Please double-check your address first. Reshipment of returned parcels incurs an additional shipping fee.
Shared addresses
Parcels to condos, offices, or shared spaces may be received by a guard or mailroom. If missing, please check with the building’s lost & found or local authorities.
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7-day policy
Valid from the delivery date. Items must be unused and in original packaging. Return shipping is paid by the customer. Returns are issued as store credit, excluding original shipping. Exchanges ship back to you for free.
How to request
Email your order number and reason to [email protected].
Custom items
May not be eligible for return — check the product page.
Sizing
Minor measurement variation may occur between units.
Received the wrong item?
Email us a photo with the subject line “Wrong Item Received.”
Still need help?
FAQ
FIT: Oversized.
MATERIAL: All T-shirts are 100% cotton & pre-shrunk for stability, but remember: no 100% cotton shirt can fully resist the laws of physics. Expect a 3–5% natural “tightening” after the first wash; avoid high heat to preserve the original size.
MIZUKIDS: Our kidswear collection is available on a separate site: mizushop.co/kids. Please note: checkouts and shipments are currently not combined.
RESTOCKS : Items are made in small runs and typically will not be restocked once sold out.
CARE : Wash cold and inside out, gentle cycle. Air dry in shade, avoid sunlight and dryers. Iron inside out on low heat. Store cool and flat.
We are currently online only. There is no physical retail store at the moment. Any updates on future retail presence will be shared through our official channels and social media.
Our collections are only available here on our official site. We’re not on Shopee, Lazada, or other platforms.
Shipping Fees:
- West Malaysia: Free
- East Malaysia: RM10 (Free above RM100)
- Singapore: RM 20
- International: USD 25
Delivery Time: Orders will ship out within 24 – 36 hours (weekdays) via J&TExpress/SPX/other couriers.
Order Tracking: Your tracking code will be emailed after shipping. Follow the link to monitor your parcel’s progress.
Shipping delays are out of our hands — we don’t control courier routing. For complaints, please contact the courier company directly through their website.
Proof of Delivery: If you live in a condo, university, office, etc., your parcel may be received by a mailroom or guard. To check delivery proof:
- Visit your courier’s tracking page
- Enter your tracking number
- Click “Proof of Delivery” and enter the last 4 digits of your phone number
Address Changes: Can only be made before your order is fulfilled. Contact us at [email protected] as soon as possible.
Missing Parcel? Double-check your shipping address. If a package is returned to us due to incorrect info, we’ll reach out to resend it (extra shipping cost will be charged).
For deliveries to public or shared areas—such as condominiums, apartments, offices, or similar—we are not responsible for lost or stolen parcels. If your package goes missing, kindly report the issue to the relevant building management or local authorities.
We accept multiple payment methods including Credit/Debit Cards, Online Banking, PayLater (Grab/Atome), and e-wallets (Touch ‘n Go, GrabPay, ShopeePay). All prices are shown in MYR.
7-day return/exchange policy:
- Starts from the day you receive the item
- Item must be unused and in original packaging
- Return shipping cost is covered by customer
- Returns: store credit will be issued (excluding shipping fees)
- Exchanges: replacement item shipping is free
To request a return or exchange: Email us at [email protected] with your order number and reason. We’ll guide you through the next steps.
Custom Products: Returns may not be allowed — check the specific product page for details.
Tee Measurements: Minor sizing variation may occur due to fabric nature. If you require exact fit, please consider accordingly.
Wrong Item Received? Email us a photo of the item with subject line “Wrong Item Received” — we’ll ship the correct one promptly.