FAQ

Product & Fit +

Fit Types: We have both regular fit and oversized fit options. Please check the product page for accurate sizing details.

Materials: T-shirts are made from 100% premium cotton. Regular fit: 210gsm, Oversized fit: 240gsm. Designed for all-day comfort and breathability.

MIZUKIDS: Our kidswear collection is available on a separate site: mizushop.co/kids. Please note: checkouts and shipments are currently not combined.

Retail Availability +

We are currently online only. There is no physical retail store at the moment. Any updates on future retail presence will be shared through our official channels and social media.

Shipping & Delivery +

Shipping Fees:

  • West Malaysia: RM6 (Free above RM100)
  • East Malaysia: RM10 (Free above RM150)
  • Singapore: RM24
  • International: USD25

Delivery Time: Orders will ship out within 1–2 working days via DHL eCommerce/other couriers.

Order Tracking: Your tracking code will be emailed after shipping. Follow the link to monitor your parcel’s progress.

Proof of Delivery: If you live in a condo, university, office, etc., your parcel may be received by a mailroom or guard. To check delivery proof:

  • Visit your courier’s tracking page
  • Enter your tracking number
  • Click “Proof of Delivery” and enter the last 4 digits of your phone number

Address Changes: Can only be made before your order is fulfilled. Contact us at [email protected] within 24 hours.

Payment +

We accept multiple payment methods including Credit/Debit Cards, Online Banking, and e-wallets (Touch ‘n Go, GrabPay, ShopeePay). All prices are shown in MYR.

Returns & Exchanges +

7-day return/exchange policy:

  • Starts from the day you receive the item
  • Item must be unused and in original packaging
  • Return shipping cost is covered by customer
  • Returns: store credit will be issued (excluding shipping fees)
  • Exchanges: replacement item shipping is free

To request a return or exchange: Email us at [email protected] with your order number and reason. We’ll guide you through the next steps.

Custom Products: Returns may not be allowed — check the specific product page for details.

Tee Measurements: Minor sizing variation may occur due to fabric nature. If you require exact fit, please consider accordingly.

Wrong Item Received? Email us a photo of the item with subject line “Wrong Item Received” — we’ll ship the correct one promptly.

Missing Parcel? Double-check your shipping address. If a package is returned to us due to incorrect info, we’ll reach out to resend it (shipping is not refundable).

For deliveries to public or shared areas—such as condominiums, apartments, offices, or similar—we are not responsible for lost or stolen parcels. If your package goes missing, kindly report the issue to the relevant building management or local authorities.